By Musa Diso
The Managing Director/Chief Executive Officer of the Nigeria Deposit Insurance Corporation (NDIC), Alhaji Bello Hassan has said that between January and November this year, the corporation has successfully resolved 248 complaints and helped depositors to recover over N8.3 billion from their respective banks.
He said the complaints bothered on unauthorised withdrawals, which accounted for the highest number of 190 cases; POS issues, which accounted for 33; charges/fees/fraud issues and others, which accounted for 25.
The Managing Director, who was represented by the Director Communications and Public Affairs, Malam Bashir Alhassan Nuhu, disclosed this during the corporation’s Special Day at 43 Kano International Trade Fair held at Trade Fair Complex Zoo Kano recently, noted that the NDIC complaints resolution platforms, which receive and process complaints from depositors include The Toll-Free Help Desk Line 0800 6342 4357 and Help Desk Emails: email@example.com, firstname.lastname@example.org.
He added that: “Our complaint platforms are active and effective and we have observed that over 95, representing 38.3 per cent of the total complaints came through our zonal offices, and 24 per cent through our Toll-Free Help Desk and 37.7 per cent through our others platform.”
The Chief Executive Officer congratulated the management, executives and the entire members of the Kano Chamber of Commerce, Industry, Mines and Agriculture (KACCIMA) on yet another enviable feat, which underpins this year’s trade fair.
He added that the chamber has once again demonstrated its commitment to supporting government toward unleashing the nation’s economic potential through collaboration on key policies and programs.
The Managing Director said the theme of the fair: ‘Unlocking AFCFTA For Nigeria Economic Growth and Development’and is equally resonates with the mandate, vision and mission of our corporation, which centers on protecting depositors and contributing to the stability of the financial system.
“It is no gain saying the fact that a safe sound and stable financial system is a pivot on which the wheel of economic growth and development revolves,” he stated.